BAGS Capital places a high priority on the quality of our services. We recognize the importance of client feedback, concerns, and complaints in maintaining our quality. We believe that understanding and meeting your expectations is essential for excellent service. All complaints raised by customers are resolved in effective and timely manner, leading to customer satisfaction. By actively understanding and meeting your expectations, we ensure our services consistently improve.

BAGS Capital has established the following procedures in place for dealing with customer complaints:

1. Send your complaint through an email or write an official letter to the complaints

E-mail: complaints@bags-capital.com

Mobile No: +973 33777194.

2. The Company shall investigate the complaint, acknowledge the receipt of the complaint within 5 business days and provide a written response within 4 weeks.

3. If the customer is still not satisfied with the outcome, the matter will be escalated to the CEO and Chairman of the Company as appropriate.

4. If the response is unsatisfactory in your opinion, please submit a complaint along with the Company’s written response through the CBB Website (consumer protection) https://www.cbb.gov.bh/complaint-form/ or the National application (Tawasul) or by hand to the Central Bank of Bahrain building or by Email: complaint@cbb.gov.bh Contact Consumer Protection Office Tel No. 17547789